In this Troubleshooting chapter we will presume that you have mounted and installed all parts of your farmCam-system.
- We will start troubleshooting using the LCD monitor.
- If the monitor won’t turn on first try pressing the power button for 5 seconds. If this doesn’t help go to section 2.
- If the camera picture isn’t visible in the display, go to section 3.
- If the picture is black and white/lacking in color, the camera is most likely in night vision mode. When night vision is on the picture will be black and white. This is normal.
- If you have trouble connecting the monitor to the Internet, see section 4.
- Try both connecting the power adapter directly to the monitor and connecting power to the monitor dock. (Place the monitor in the dock)
- If you experience problems with charging the monitor or if the display is black despite the LCD monitor is receiving power, please contact customer service.
Never charge the monitor with any other adapter than the included 5V adapters! Charging with the wrong adapter may lead to damage on the equipment not covered by the warranty.
- Make sure that the camera is paired to the monitor. See chapter 11.
- Check the power and antenna connection of the camera. The power indicator on the camera should be lit up.
- Check if the camera picture is visible on the monitor if you place the monitor within a few meters of the camera antenna.
- For further assistance please contact customer service.
- Make sure that the ethernet cable is connected to the dock and to the correct slot in your broadband router/modem. (Please refer to the user guide of your router/modem.)
- Check your internet connection. (Is the internet connection working on your computer?)
- Try reconnecting by following the steps in chapter 12 again.
- For further assistance please contact customer service.